The installation of the batts was done quickly, which was appreciated. When the installation was being arranged, we were told we would be provided with some photos of the work. These have not been received, which is a little disappointing as I had to climb into the manhole to check that the work was done. I would still appreciate receiving them if they were taken.
I also pass on my compliments with regards to Lloyd’s customer service and experience. It was a wonderful experience dealing with someone who thoroughly understood the industry and the work to be done, and his generosity in taking time to answer questions and offer advice was really helpful. We had a sales rep from one of your competitors visit us earlier that day, and while their price per cubic metre was cheaper, Lloyd’s expertise led us to go with your quote.
We are extremely happy with our shade sail, it looks brilliant! We are also very happy with the consistent high level service that we received from all employees that we dealt with at Just Rite.
We will definitely use your company again for future projects and refer to anyone we know looking for a shade sail.
Just Rite should be very proud of their business. We wish you well into the future.
The guys putting in our new ducted A/C system went into the roof, and immediately said to me “Geez, the guys doing the insulation removal and vacuuming did a bloody good job!”. Considering they had just removed the old ducting and were well aware of the mess up there, they appreciated the effort.
Thank you for the prompt processing of this invoice. My wife and I were delighted at the service provided by the installer of our gold insulation batts, young Patrick. He arrived on time last week just after 8.30 am and he was courteous and worked very efficiently and extremely diligently throughout the day to complete the job by early evening. We were very impressed with his work ethic working in our roof which is not a job I would wish on anyone but he obviously takes pride in his workmanship and he was very professional in his approach to the job. We are very happy to provide a good reference for him any time.
In addition I would like to compliment Geraldine and the 2 installers (Tod & Abbas) for my 2 recent jobs – all have been very professional yet friendly and accommodating, they have made the process painless and enjoyable.
Thank you for sending the receipt.
Yes I am very happy with your company's work. Particularly:
- My dealings with your workmen has been very positive - they have been professional, courteous, And very good at their job;
- I particularly liked that they had you as a designated customer representative - this meant that as a customer I had only one person to deal with and one who was knowledgeable about my contract;
- The end result was a shade cloth sail that exceeded my expectations; and
- I consider the final cost to be reasonable.
Yes I would be happy to say these kind of things to prospective customer. However, I would appreciate it if there were not too many enquirers.
Once more thank you for you assistance and for the work done.
We would like to thank the man who did the work for us. He worked diligently for the entire day in very hot weather. Worth his weight in gold.Regards
We have completed your feedback form and it is attached. The installer was very thorough and persisted to the end on a very hot day. He was polite and very efficient. We would certainly recommend your company.
We just wanted to thank you again for the great service. We are very happy with both pergola covers and really appreciate your prompt and efficient service.
Thanks for that, they good great and some positive comments also from staff.
just a little email to say that the painter is currently just finishing the detailing around the windows. They are looking great and we are very pleased with them and the great quality of the carpenter and installation team.
Thanks for all of your help in this matter.
I have attached the survey and would just like to say that JustRite did a fantastic job for us, everyone was extremely helpful and professional and the actual work was carried out in an excellent manner. We are extremely satisfied with the result!
Thanks, we will pay this tonight. I have attached the completed customer survey form. I would also like to thank the people who installed the windows. They were amazing. They are obviously extremely competent and capable, but also really considerate, good people. Justrite and David Fisher are a great team.
The installation was done carefully, thoroughly and with attention to detail. Highly recommend David & Christian for all they Complete replacement double glazed windows.
Thank you to Lloyd Anderson who quoted for the installation of insulation. He was knowable and gave me clear information. Plus a few jokes for my Grandchildren.
Thank you to Paul and Mick who installed the insulation. It was a very difficult job because a cooling system had been installed and there are a lot of vents and pipes to negotiate also the installer of the cooling system had left their rubbish in the ceiling. BUT the main thing i want to thank them for was the removal of 4 rat and 1 possum carcasses. That went way beyond their job description.
Happy to give Just-rite and the employees a reference anytime.
To the Manager,
I would like to say how pleased I am with the professional and friendly manner your staff exhibited whilst installing the ceiling insulation and resolving my downlights issues.
The installer, William, and problem solver David, really went the extra mile.
I will certainly recommend your company due to the performance of these two gentlemen and the assistance of your admin team.
Just a quick note to say thank you for the service and advice in regard to our new windows. Dave finished putting the windows in today, and we couldn’t be happier with the product, the service from Just-rite, and the professional and expert work done by Dave and Josh. It is very much appreciated. Eventually we plan on replacing all our old windows with double glazed windows, so looking forward to contacting Just-rite in the future.
Fantastic! Thanks so much! :) I knew we went with Justrite for a reason, for everything.
Dear Just Rite team,
Thank you for your installation. I am very satisfied with the whole process.
However, I cannot do your survey because I do not have Microsoft Office Word application.
Just wanted to say Danny did an absolutely wonderful job on our roof windows.
We also came home to no mess.
Have a great day and look forward to our windows, cavity wall insulation and underfloor insulation.
Thank you. William was brilliant .
We will deposit this money into the account over the long weekend .
Our response to the survey is attached .
Was very impressed with the punctuality of your staff members both for quotes and for installation. Also liked that there was no “heavy sales pitch” by the sales rep. Thank you for a great job and I will definitely recommend your services to others
Good Afternoon Glenn
Patsy and I would like to say that we are delighted with the deck that David and Josh created for us. It is a wonderful addition to our home.
We cannot speak highly enough of the work that David and Josh put into this project. The innovation and design they used to fit the deck to our house are amazing and we are very impressed with the detailed, extensive work that went into ensuring that the deck sat on a solid and level footing.
While the overall appearance of the finished deck is brilliant, we would particularly like to praise the beautiful finish that has been put into the edges and surrounds. Every corner and niche has been smoothly and precisely finished, making this a delight to use and run our hands over. David and Josh are, in our books, craftsmen of the highest order.
Finally, it was a pleasure to host these gentlemen at our house and we truly enjoyed their patience as they explained every step and challenge to us. We would not hesitate to recommend David and Josh to people who are seeking a high quality bespoke home addition.
Very, please with the two contractors that came. Both very nice and had great confidence that work was completed
We are extremely satisfied with the Ceiling and wall installtion. We are happy to reccomend Just Rite.
Thank you, Lee, for the perfect service. Will pick up the material.
Double Glazing - I have also completed your customer feedback form as requested. I was surprised to find that the form did not seek feedback on the glazing installers - perhaps the most important people in the process. For the record, Mick and Luther were great - courteous, efficient, accurate and tidy.- and a pleasure to work with.
Would certainly you recommend Double Glazing. Just Rite office staff were courteous and helpful wuith all our dealings. We are very pleased with the outcome.
We are extremely satisfied with the velux installtion. We are happy to recoomend Just Rite.
Shade Sails look fantastic, staff, students and parents were amazed by how it looks in that area.
Vaccuming and Ceiling Insulation - Please find attached customer survey form. We are extremely satisfied with the work completed. We are happy to recoomend Just Rite.
We are very satsfied with your office staff and the installer. Please filnd attached the customer survey form. We are extremely pleased with the ceiling insulation job.
Compliments to the installer. He did a great job with the double glazing.
installer came yesterday and the ceiling is a sea of yellow. Thanks for getting the job done so promptly
Shade sail is great. Very happy with the installer as well.
Thanks for fitting the last 2 pieces of glazing today. Very happy with the job. Can you pass that on to the person who fitted them?
Thank you – The skylight has made a great difference to the kitchen area
Very Happy with the installation of insulation and Velux skylight
Great job. Definite improvement in noise and heat after installing the secondary glazing.
Following the completion of the installation, I wanted to write and express our appreciation of Adam. Not only did he approach the job with a minimum of fuss, but at all times he was respectful and courteous to me, but particularly The Ambassador and his family. Please feel free to pass this letter on to him.
Thanks for organising the insulation for my house. The job was done well and the site left clean which is highly appreciated. David did a wonderful job of insulating the common wall between garage and rumpus. However on my query of insulating the bottom part of the wall backed by the split slab, he advised it is not done. I understand it is an external wall since there was timber wall and studs there and out would be covered with batts. Can you please advise. In the end, I appreciate the professionalism of your contractor. I hope my feedback helps Just-rite further improve its work and customer satisfaction. Look forward to hearing positively.
The boys (Mic Green) that came to do the job did a brilliant job. It was nice to have such lovely people in the house completing the work. Very hard to find these days, please thank them for me.
Thanks Tom, Please pass on our thanks to Steve and his workers, Christy in the office for a job well done, Shade Sail looks great and we are very pleased with the final result. See attached photos
Hi Just Rite, I just wanted to write to say that I think Adam did a fantastic job with installing the insulation.
Hi Just Rite, Please pass on our sincere thanks to Linda for organising the repair and reinstallation of the sail. We appreciate the prompt and excellent service.
Dear Just Rite, I'm writing this email to thank you for the great service JUSTRITE provided us. I didn't really expect things to go that smooth and simple. Quick accurate measurements, mess free installation, and most important: results. We can feel the difference with regards to the cold coming through the windows, it's warmer and there is a conciderable amount of noise reduction. We are very happy with our glazed windows and we are thinking window glazing for the other windows in our home. Thank you for a friendly, professional and reliable service.
Dear Just Rite, I just wanted to say how professional the two installers were who completed my job this morning.
Just Rite, I am writing to say how pleased we are with the installation of a Velux skylight. The installer was clearly highly professional in his approach and that has made all the difference. There was no dust left in the kitchen mainly due to the care he took. It was a real pleasure to see an exceptional tradesman with such a professional approach to his work.
I absoloutely love the cantileaver shade sail in our driveway.
Being a previous small business owner I realise the importance of customer service, which is the reason for my email. Recently we were visited by just rite insulation installers and was so impressed by the customer service I thought I should let you know. I found the team of just rite outstanding, what they said they would do they did and the customer servive we received through out the whole process from the original sale consultant Nick , to the installed job was nothing less than outstanding professional curtious service. In particular I must say Teresa customer service was outstanding, as was the installers James and Lydon who took great care to enusre minimal mess in what was a tricky little job.All four are a credit to your organisiation and to themselves and with customer service like I received, your business can only prosper and grow. Lucky for Just Rite I am not in home improvement industry as I would try to persuade staff with this level of customer sevice to join my own business. Well done and thank you for having excellent staff its obviously a refection of the managment and your leadership.
Hi Just Rite, Just a quick note to say thanks. Last Friday I purchased 8 packs of wall batts from your Fyshwick store. The original telephone enquiry, the service I received form the girl in the office (when making my purchase) and the help I got from the guy in the warehouse was all very efficient and pleasant. This is quite a difference from my normal experience with building suppliers. I will certainly be recommending you to anyone who asks. Well done and please pass this on to your boss.
To: The Manager, Just-rite Today your team replaced our existing single sheet glass in a bank of 9 window/doors with double glazing units. I would like to complement the firm on the professionalism of the installation team. The team did an excellent job, were pleasant, efficient and left the site clean. Although we installed the double glazing mainly for temperature control we have also noticed a pleasing reduction in traffic noise. Please pass on my thanks to the team.
We are taking this opportunity to thankyou for the fantastic job on the sail in which you installed at our family home. We felt it was important to write this email and praise you for the professional job which was carried out on the customer services and the installation of the sail, the man that installed the sail was very pleasant and helpful, telling us about a cracked tile on the roof then replacing the tile for us .We feel it is important to give people a pat on the back when a good job is carried out as so many people are always so ready to complain. Thanks once again and I will be recommending your business to other people.
I am writing to let you know that I think that the staff at your Fyshwick, ACT store are just fantastic! I recently went into Just-rite to look for some glass bricks for a craft project, but found them pretty expensive at $10-20 per glass brick for making crafts. Heide came over and asked if she could help me with anything, and when I explained what the bricks were for, she suggested I take a look at the discontinued bricks out in the warehouse, which were sold for $2.00 each. The warehouse staff was then kind enough to get the fork lift going and get the pallet of bricks down for me to look through. Well, it was like a jackpot for me, there were all kinds of sizes and patterns to choose from and Heide helped me go through all the boxes, dusty as they were. I ended up buying 17 of them! What could have cost me around $200.00 cost me $34.00, and I will make 17 beautiful Christmas gifts with them! I just wanted to let someone know how nice Heide was to give me that advice and for Lee her manager to ok it instead of going for the bigger sale. Thank you. Sincerely,
I am VERY happy with my new double-glazed, cathedral pattern window that Just-rite installed last week. It is located next to my front door and now allows a lot more light into my living room (I used to have a wood panel in the lower section). It has inspired me to double glaze the main window in my living room - extra light and more warmth.
Just a quick note to express my thanks for the supply and installation of the secondary glazing system to my existing aluminium windows. The product installed is off high quality and the installation was carried out professionally with the areas left clean and tidy upon completion. Just Rite was very professional and helpful all the way from quotation stage through to completion. I am now considering installing additional secondary glazing to remaining windows. Regards,
I just wanted to thank you ... We were very surprised how quickly you came out and fixed the problems outlined in the letter dated 24th March 2010. Special thanks for sending your Senior Installer Clive Maxey who came out today. He was efficient, knowledgeable and very courteous.
I just wanted to say thanks for the speedy turn around re the ceiling in our sunroof. Harry has certainly exceeded our expectations, he has done an excellent job.